Refund policy

Return & Refund Policy – Pilot Gear Co

Effective Date: January 31st, 2025

100% Money-Back Guarantee – 30 Days

We stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, you may request a full refund within 30 days of the order date — no questions asked.

To initiate a return or refund, contact us at info@pilotgear.co within 30 days of your purchase. Please include your order number and reason for the return (optional, but appreciated for improving our products and service).

Conditions for Refund

To qualify for a refund:

You must contact us within 30 days of the purchase date.
The item must be unused, unwashed, and in original condition (unless the issue is due to damage or defect).
For items received damaged or incorrect, please include a photo for verification.

You do not need to return the item unless we specifically request it — in most cases, we’ll make it right without putting you through the hassle.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect, we’ll fix it fast — by refunding you in full or sending a replacement at no additional cost.
Please notify us at info@pilotgear.co within 30 days of your order date with your order number and photos of the issue.

Order Changes

Once an order is placed and processing has begun, we are unable to make changes to:

Shipping addresses
Product selections
Order combinations

Please double-check your information before completing checkout.

Product Care & Responsibility

Our gear is built for adventure, but proper care ensures long-term performance. Please follow care instructions provided on product tags or in the product description. Wear and tear or damage due to improper use is not covered under our guarantee.