Privacy policy

Effective Date: January 31st, 2025

This Privacy Policy explains how Pilot Gear Co ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, interact with our services, or make a purchase from pilotgearco.com (the "Site"), or otherwise engage with us in connection with the Site (collectively, the "Services"). In this policy, "you" and "your" refer to you as a user of our Services—whether you're a customer, browser, or any other individual whose data we've collected under this Privacy Policy.

Please review this Privacy Policy carefully. By accessing or using any part of our Services, you agree to the collection, use, and disclosure of your information as outlined here. If you do not agree, please discontinue use of the Services.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates to our data practices, legal obligations, or for operational purposes. When changes are made, we will update the “Last updated” date and post the revised version on our Site. Please check this page regularly for the latest updates.

How We Collect and Use Personal Information

To deliver our Services to you, we collect personal information from various sources. This includes data you provide directly, data collected automatically through your interactions with the Site, and data obtained from third-party sources.

We use this information to:

Communicate with you
Process transactions
Improve our Services
Comply with legal obligations
Enforce our terms and protect our rights

Types of Personal Information We Collect

Information You Provide Directly:

Contact Information: name, address, phone number, and email
Order Details: billing/shipping address, purchase history, payment confirmation
Account Info: username, password, security questions
Shopping Activity: items viewed, cart activity, saved items, reviews, referrals, gift card activity, loyalty points
Support Communications: any messages or feedback you share with our team

Information Collected Automatically (Usage Data):
We collect data through cookies, pixels, and similar technologies, including:

Device type and operating system
Browser type
IP address
Session activity and navigation
Login timestamps and interactions

Information from Third Parties:
We may receive data from:

Wix, which powers our store
Payment processors, who securely handle your billing details
Marketing and analytics services, which help us understand user behavior and optimize our advertising

All such third-party data is managed in accordance with this Privacy Policy and subject to applicable privacy laws.

How We Use Your Information

We use your personal data for purposes such as:

Fulfilling Orders and Providing Services
To process transactions, manage your account, arrange shipping, support returns and exchanges, and ensure service continuity.
Marketing and Promotions
To send you promotional messages, show relevant ads, and personalize your experience on our Site and others.
Security and Fraud Prevention
To monitor suspicious activity, prevent fraud, and secure your account. Please protect your account credentials and contact us immediately if you suspect unauthorized access.
Customer Support and Service Improvement
To respond to inquiries, resolve issues, and enhance our overall offerings.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Power essential features
Save your preferences
Run performance and user behavior analytics
Support marketing campaigns and personalized ads

To learn about cookies used via Wix, please visit: Wix Cookie Policy

Most browsers allow you to control cookie settings. However, disabling cookies may limit certain features or functionality of our Services.

Please note: Our Site does not respond to “Do Not Track” signals.

How We Share Your Personal Information

We may share your personal information with third parties under the following circumstances:

Service Providers: for hosting, payment processing, shipping, analytics, and other support services
Business and Marketing Partners: like Wix, for personalized shopping and advertising experiences
With Your Consent: when you engage with social media tools, third-party apps, or request product deliveries
Corporate Affiliates: within our business structure
Legal and Business Transfers: during mergers, acquisitions, compliance processes, or legal investigations

In the past 12 months, we have shared the following categories of personal information with third parties for these purposes:

Contact information
Order and transaction details
Device and browser information
Interaction and usage data